Warranty Policy

1-Year Warranty

We warrant to the original purchaser all attachments manufactured by Gentec Equipment to be free from defects in material and workmanship for a period of 1 year from the date of purchase. We will repair and/or replace defective product free of charge within the limits of this policy.

Customers must notify us immediately of the defect by phone or email. Recommended repairs and cost are to be discussed with and agreed on by one of our representatives. Repair and labour (at an agreed rate) will be performed by one of our dealers or a repair shop designated by us.

All claims must be accompanied by a photograph of the defective product.

All defective products must be returned to a location designated by one of our representatives.

Gentec Equipment's warranty will not apply to:

  • Product that, in our judgment, has been misused by the user
  • Product not sold or manufactured by Gentec Equipment
  • Alterations or repairs not authorized by one of our representatives
  • Damages to equipment or downtime, resulting from a defective Gentec Equipment product