Most of our items are shipped through common ground carriers (UPS, FEDEX). Items shipped via ground shipping normally are delivered in about 3-5 business days or less.
Large items (over 150LBS) are shipped by freight lines and are normally delivered in about 1 week. We offer 100% free freight shipping to home or business, including liftgate service when necessary.
Most items are shipped with XPO Logistics or Fedex Freight. We ship to Canadian provinces and the lower 48 US states. Please contact us for shipping quotes to other locations. We reserve the right to add extra shipping fees on orders going to remote locations (the buyer will have the choice to cancel the order).
Orders are shipped promptly: Orders placed before noon will ship the same day. You can begin tracking your order online starting the next business day. A tracking number will be sent to your registered email when your order is ready to ship.
Q. How long will it take until I receive my order?
If we expect shipping to take longer than usual, we will contact you alerting you of the status of your purchase.
Q. What if I need my order sooner?
A. We genuinely want you to be 100% satisfied with your products and the service you receive. If you need your order by a specific date please call us or email us your address and requested shipping time and we will be more than willing to give you your shipping options and costs so you can make the best purchasing decision.
Q. Where does Gentec Equipment ship to?
A. We ship across Canada and to the United States (all lower 48 states).
Do I have to pay tax on my purchase if I live in the U.S.?
A. Gentec Equipment does not charge any tax on U.S. shipments.
Q. Do I have to deal with customs?
A. No, Gentec Equipment handles all customs documents at no charge. We understand your concerns about import duty, tax, and brokerage charges; so we’ve worked hard to deliver fast, economical shipping with no extra charges.
No additional costs such as duties, taxes, and customs clearance fees!
Q. Can I make purchases in U.S. dollars or Canadian?
A. Yes you can. As well Gentec Equipment accepts Visa and Mastercard in both currencies.
Our experienced Service team will be happy to assist you, call us 1-888-661-4457.